SHIPPING TIME: Orders placed and paid by 4:00 PM EST will ship the same business day (excluding weekends and holidays which will ship next business day). Tracking information will be sent via e-mail by our shipping department. Delivery times can vary by location and shipping method. Typically, free shipping to the eastern US is estimated to be delivered in 1-2 business days, where deliveries to the western US (or most remote locations) may take up to 4-6 business days. Items purchased with FREE SHIPPING & FLAT SHIPPING RATES only apply to US 48 CONTIGUOUS STATES and does NOT include APO/FPO/MPO (these areas are subject to a shipping surcharge). International Shipping, US Non-Continental shipping - which includes Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO/MPO - all have 3-10 business day delivery times. Shipments will be delivered by UPS, FEDEX, DHL, or USPS and the carrier will be selected at our discretion. We also offer Expedited Shipping WORLDWIDE, including Saturday delivery (Saturday Delivery is an extra $15.00 and is not always available). SHIPPING RATES: Please add your items to a cart to determine your shipping costs and rates. Please note that international orders may be subject to customs and duty fees; all international shipping costs are the responsibility of the customer.
CANCELLING ORDERS: In the event you need to cancel or change your order you may do so within 24 hours, provided your order has not been shipped, by contacting us at (866) 695-0363 or at firstname.lastname@example.org. Please make sure the Ship-To address you use during checkout is correct. We are not responsible for wrong or undeliverable addresses. In addition, we are not responsible for lost packages that have been marked as delivered by the carrier. Customers are responsible for selecting a safe shipping address and assume all risk for packages stolen once delivered. All orders that are returned to sender or undeliverable are subject to a 20% restocking fee.